Shopping process: Select items and add them to your shopping cart. You can click "View Cart" to review the products you've added. If you have a discount code, please enter it and click "Apply." After that, you can choose your delivery method. Delivery methods:
After confirming your order and making payment, a dedicated staff member will contact you to arrange pickup/delivery details. WhatsApp: 6598 2877.
Self-pickup address: Shop B10-35, 2/F, Block B, Hong Kong Industrial Centre, 489-491 Castle Peak Road, Lai Chi Kok, Hong Kong (Lai Chi Kok MTR Station, Exit C). After confirming your order and payment, a staff member will prepare your items and contact you to arrange a pickup time. WhatsApp: 6598 2877. After confirmation, please click "Checkout" to place your order. After filling in your personal and delivery information, the page will display your order details, shipping method, and payment method. At the same time, you will receive an "Order Confirmation" email which will also show your order details and bank account information (for manual payment methods). Once payment is confirmed, you will receive an "Order Paid" email, which means your payment has been received. Please wait patiently for your order to be shipped. If you have not received an "Order Paid" email several days after making payment, please WhatsApp 6598 2877 or email info@royallife.com.hk. After you receive your items, you will receive an "Order Completed" email. We look forward to your next visit. Payment methods:
If paying by credit card, payment will be confirmed instantly. After receiving payment, please wait patiently for your order to be shipped. FPS / Bank Transfer / PayMe: After confirming your order, payment details for FPS / Bank Transfer / PayMe will be displayed.
Customers must deposit the payment into Hang Seng Bank, King Shine Development Co, account 244-359451-883 within three days. Then, please take a photo of the deposit slip and send it to WhatsApp 6598 2877 or email info@royallife.com.hk. Once payment is confirmed, you will receive an "Order Paid" email, which means your payment has been received. Please wait patiently for your order to be shipped.
Payment details for FPS and PayMe will be displayed after order confirmation. After completing payment, please take a screenshot and send it to WhatsApp 6598 2877 or email info@royallife.com.hk. You will receive an "Order Paid" email once payment is confirmed.
Friendly Reminder! When placing an order, please note that our company cannot provide quotes for all shipping fees. Please refer to SF Express's website for shipping quotes. Products placed in the shopping cart are not reserved. An order number indicates a successful order. After payment, our colleagues will prepare the goods as soon as possible. Our company has no control over the speed of SF Express deliveries. For delivery inquiries, please contact SF Express at 2730-0273. If you have not received an "Order Paid" email after making payment, please WhatsApp 6598 2877 or email info@royallife.com.hk. Out-of-stock processing: If an item is out of stock, we will arrange to order it first. If it cannot be ordered, a refund can be arranged within 14 working days (if you choose a refund and the order enjoyed a cash discount offer, this offer may not be applicable or the difference may be deducted from the refund). Assuming the order originally enjoyed a cash discount offer for purchasing regular-priced items, if the customer requests to ship existing items first and the back-ordered item cannot be restocked, the customer can only exchange for regular-priced items and cannot exchange the remaining balance for other items. Note: Partial out-of-stock items cannot be a reason for canceling the entire order. Refunds are only for out-of-stock items. Pre-ordered items: If an item is sold out and needs to be ordered, it takes approximately 2-21 days. If you need it urgently, please consider this before placing an order. We apologize for any inconvenience. Order Refund Policy: 1. Please consider carefully before purchasing. This website does not accept refunds for any reason. We apologize for any inconvenience. 2. If you receive an item with quality issues, please WhatsApp 6598 2877 or email info@royallife.com.hk within 14 days of receipt. This website will not accept any claims after 14 working days.